Refund Policy
At Vanina-me.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund process under the following conditions:
Eligibility for Refunds
- Refunds may be requested within 14 days of receiving your order.
- Items must be unused, in their original packaging, and in the same condition as when delivered.
- Proof of purchase is required for all refund requests.
Non-Refundable Items
Certain products are exempt from refunds:
- Gift cards
- Personalized or custom-made items
- Products marked as final sale
How to Initiate a Return
To start the return process:
- Visit our website and navigate to the Returns section.
- Complete the return request form.
- You will receive instructions for returning your items.
Processing Time
Once we receive your returned items:
- Please allow up to 5 business days for inspection.
- Approved refunds will be processed within 10 business days.
- Refunds will be issued to the original payment method.
Shipping Costs
- Return shipping costs are the customer’s responsibility.
- Original shipping fees are non-refundable.
Damaged or Defective Items
If you receive damaged or defective products:
- Contact us immediately upon delivery.
- We may require photographic evidence.
- We will arrange for replacement or refund at no additional cost.
Late or Missing Refunds
If you haven’t received your refund:
- First check with your bank or payment provider.
- Processing times may vary depending on your financial institution.
Sale Items
Only regular-priced items may be refunded. Sale items are final purchase unless defective.
Exchanges
We currently only process refunds. For exchanges, please place a new order.
Gifts
If the item was marked as a gift:
- Refund will be issued to the original purchaser.
- Gift recipients should contact the purchaser for returns.
Need Help?
For any questions regarding our refund policy, please consult our FAQ section or contact us through our website.